General Practice
Located in Albany, on Auckland's North Shore, we pride ourselves on the extensive range of primary care health services we offer our patients.
When we are closed our patients can receive health care and advice from the following providers:
- Overnight you can get advice from Healthline on 0800 611 116
- Overnight you can receive urgent medical and accident treatment from Shorecare (Smales Farm location)
The cost of primary health care for New Zealand citizens is subsidised to varying levels by the government. To access these subsidies we encourage you to enrol with Apollo Medical. Note you can only enrol with one General Practice at a time. If you are not eligible for NZ funded healthcare, you will be charged at the Non-NZ rate.
Booked appointments can be either in-person or telehealth (telephone or video if you are registered with ManageMyHealth). Please click here for more information on telehealth consultations.
If more than one family member is unwell, and you are all enrolled with our practice, you will need to book an appointment for each person to ensure sufficient time with the Doctor.
If your preferred doctor is unavailable you will be offered an alternative doctor for your appointment.
Standard In Person/telehealth appointments are for 15 minutes. We ask that you appreciate the need for the doctor to keep to time. If you need longer than the standard time we recommend you book a double appointment, or return for a second appointment another day. If you have a number of problems to discuss you may wish to complete our Patient Visit Sheet which many patients have found useful. To do so please click here.
Specific medical examinations such as immigration or insurance medicals will require specific appointments to be booked, so please advise reception when booking these services. In addition the completion of health-related documentation, such as WINZ certificates and insurance requests need to be booked into specific appointments, so please contact reception to ensure this is done correctly.
The NZ Accident Compensation Corporation (ACC) provides no-fault personal injury cover for all New Zealand residents and visitors. This insurance cover is comprehensive but does not meet the full costs of primary injury management so an ACC surcharge applies. For further information, please click here and refer to the question about ACC surcharge.
Test Results
All test results arrive electronically to your doctor's computer and are checked before filing in your records.
The computer alerts the doctors should your test results fail to arrive - so please ensure you complete these tests in a timely fashion.
We will not routinely advise you of normal results. You can view your results online via ManageMyHealth, our patient portal. Please speak to our reception staff to register for the portal.
If your results are abnormal and may require actioning, the doctor or nurse will contact you and advise you on an appropriate course of action.
If you have ongoing concerns or questions about your results - or you still feel unwell please arrange a further consultation with your doctor.
If you are not eligible for New Zealand funded healthcare you will be charged for any tests. Providing this sample, is considered your acceptance to paying these charges.
Alternative Medicines, Medicines not available in New Zealand, Naturopathy, Homeopathy
At The Doctors Apollo, all our clinicians (doctors and nurses) have been trained in traditional Western Medicine. We are registered with the New Zealand Medical Council and the New Zealand Royal College of General Practitioners, and the Nursing Council of New Zealand. These councils direct the services we are able to provide. Our protocols, guidelines and systems are all grounded and based on Western Medical science and principles. The investigations which the NZ government fund are based on these guidelines, as are treatment programs and medications. We only prescribe medications which are available in New Zealand, and have therefore been through a quality control process.
This means:
- The Doctors Apollo Clinicians (doctors and nurses) are not trained in naturopathy or homeopathy, and we cannot support our patients with laboratory tests or prescriptions for these items as they sit outside our scope of practice.
- Apollo Medical Doctors do not authorise the import of medications through NZ Customs, as we cannot be responsible for the import of drugs of which are outside of the NZ quality control processes.
Dr Lynne Coleman
Apollo Medical Director
Long Term Condition Management (Repeat Prescriptions)
The Doctors Apollo Long Term Condition Medication Management Process is based on researched safe practice. It is designed to ensure that you, and all our patients, receive the most appropriate treatment and are given the best advice in order to optimize your health and well-being.
If you have not read our Process before please read it before requesting a repeat prescription, by clicking here.
The Doctors Apollo's prescription service aims to complete your repeat prescription requests within 3 working days. If you take regular long-term medications please ensure prescription requests are made in plenty of time to avoid disappointment.
If you require a same-day URGENT PRESCRIPTION ($45), please call us on 09 477 3700 and request it over the phone. Please note the cut-out time for same-day service is 10am. Requests received after 10am will be processed on the next working day.
Thank you for assisting us to care for you.
The ordering of online repeat prescriptions can now only be accessed via our patient portal called ManageMyHealth.
Registration to ManageMyHealth needs to be with the practice staff, and you may be asked for a photo identification and a current email address. Alternatively you can phone the receptionist on 09 4773700 to order your repeat prescription. You will need to provide your name date of birth, contact phone number and the medications you require.
Charges: (please note we do not offer an urgent repeat prescription service - if you need your prescription in less than three working days you will need to come in and see a doctor to get it). All prescription requests for patients 14 years and older are charged based on the time taken for the doctor to review and prepare your prescription and are charged at a flat fee of $35 per patient. Patients not eligible for NZ healthcare funding will incur a higher fee.
You can pick up this prescription from our reception, once you have received notification that it is ready to be collected, or you can request it be faxed to your local pharmacy at no additional cost.
