Communication with your doctor and nurse
If you want to get a message to your doctor you will need to send it via the nurse. Please make sure you provide a number and time for the nurse to return your call. You can do this either by phoning the medical centre on 477-3700 or by completing your details here.
Alternatively, if you are an enrolled patient, you can send a message to your doctor or nurse via the Health365 patient portal. If you are not registered with this online service, please contact our reception, or click here for more information.
Long Term Condition Management (Repeat Prescriptions)
The Doctors Apollo Long Term Condition Medication Management Process is based on researched safe practice. It is designed to ensure that you, and all our patients, receive the most appropriate treatment and are given the best advice in order to optimize your health and well-being.
If you have not read our Process before please read it before requesting a repeat prescription, by clicking here.
The Doctors Apollo's prescription service aims to complete your repeat prescription requests within 3 working days. If you take regular long-term medications please ensure prescription requests are made in plenty of time to avoid disappointment.
If you require a same-day URGENT PRESCRIPTION ($45), please call us on 09 477 3700 and request it over the phone. Please note the cut-out time for same-day service is 10am. Requests received after 10am will be processed on the next working day.
Thank you for assisting us to care for you.
The ordering of online repeat prescriptions can now only be accessed via our patient portal called ManageMyHealth.
Registration to ManageMyHealth needs to be with the practice staff, and you may be asked for a photo identification and a current email address. Alternatively you can phone the receptionist on 09 4773700 to order your repeat prescription. You will need to provide your name date of birth, contact phone number and the medications you require.
Charges: (please note we do not offer an urgent repeat prescription service - if you need your prescription in less than three working days you will need to come in and see a doctor to get it). All prescription requests for patients 14 years and older are charged based on the time taken for the doctor to review and prepare your prescription and are charged at a flat fee of $35 per patient. Patients not eligible for NZ healthcare funding will incur a higher fee.
You can pick up this prescription from our reception, once you have received notification that it is ready to be collected, or you can request it be faxed to your local pharmacy at no additional cost.
