Update

Pre-Payment

Please note that beginning on the 18th of March, we will be implementing a pre-payment requirement for appointments or services for our patients, as part of a new policy introduced by Green Cross Health. If payment before your appointment poses a difficulty, inform our reception staff promptly. We'll arrange a suitable payment plan for you. 
 

In-person appointments:
If you are booking an appointment to see doctors/nurses in person, you now have the option to pay either via online banking or upon arrival at the front desk. Should you choose to pay on arrival, we kindly ask that you allow an additional 10 minutes before your appointment to process the payment. Following your consultation, if there are no additional charges incurred, you can promptly leave the medical centre. In the event of any discrepancies between the paid amount and the invoiced amount, our receptionist will be on hand to assist you after your consultation.

Repeat Prescription:
We are currently working on enabling the online payment tool on our patient portal ManageMyHealth. We anticipate implementing this tool within the next couple of weeks, and we will send you another notification once it has been completed. Once implemented, you will have the convenience of paying online when requesting your repeat prescriptions. In the event that your prescription request is declined by our clinicians for any reason, your payment will be sit as credit for future use.

We sincerely appreciate your cooperation as we navigate through this change. As always, we remain committed to caring for you and your family.

 

13 November 2023

Christmas & New Year Holiday

Dear patients

As the holiday season approaches, we would like to inform you that The Doctors Apollo will be closed during the Christmas and New Year weeks. 

To ensure your continued access to medication, we kindly request that you take the following steps:

• Check Your Medication Status: Please review your current medication supply and assess whether you will require refills during the upcoming holiday weeks.
• Request a Medication Refill: If you anticipate needing a refill during the holiday period, we strongly encourage you to submit a request at least a week before our closure (Monday 18th December at the latest) or book an appointment with your GP if you are due for a medication review. This will help us process your request in a timely manner.
• Plan Ahead: Ensure you have enough medication to last through the holiday weeks and into the new year.
• Please note our holiday closure dates: 23 December 2023 – 7 January 2024

During this period, our clinic will not be open for regular appointments, prescription refills, or other non-urgent medical services.

If you require immediate medical assistance during our closure, please seek care at ShoreCare (https://www.shorecare.co.nz/)

We understand the importance of your health and wellbeing, and we apologize for any inconvenience our holiday closure may cause. We wish you a safe and enjoyable holiday season and look forward to continuing to serve your healthcare needs in the new year.

Thank you for your understanding and cooperation.

 

15 August 2023

Changes to COVID19 restrictions

COVID-19 RAT tests are no longer required for your visit to our medical centre. However, our patient's health and safety remain our top priority. If you are experiencing any respiratory symptoms such as coughing, sneezing, runny nose, we kindly request you to wear a mask while inside the medical centre. 

 

9 August 2023

Dr Larry Liao is joining the Team at The Doctors Apollo from 14 August 2023.

Beginning next week, we are excited to welcome Dr Larry Liao to our team at The Doctors Apollo. 
Dr Larry graduated from the University of Auckland in 2019 and has a special interest in paediatric medicine. Click here for more information.

 

7 August 2023

Patient Feedback Survey Email

We value our patient's experiences and strive to provide the best possible care. To ensure that we continue to meet your expectations and improve our services, we will be sending out feedback survey emails to patients who have recently received services at The Doctors Apollo. Please take this opportunity to share your thoughts, opinions, and suggestions with us. 

 

3 July 2023

Due to capacity constraints, we are closing ‘Email through MMH' service as of the 3rd July 2023.
You can continue booking your appointments, viewing lab results and requesting repeat prescriptions.

 

19 April 2023