If you want to know more about your rights when using health and disability services, get questions answered or make a complaint, the Health Advocacy Service can help you to find an independent advocate.
We can also give you some tips on self-advocacy.
Independent advocates offer education and training for anyone about consumer rights and provider duties.
Advocates assist people with making sure their rights are respected. They help consumers to resolve complaints about health or disability services.
They operate independently of government agencies, the Health and Disability Commissioner, and the funders of health and disability services.
Advocates aren't investigators or mediators, nor do they make decisions on whether there has been a breach of the Code - they're there to support you, encourage you to take action (including making a complaint) and to help you resolve your concerns.
To find an independent advocate located near you, see the Advocacy Service website.
Procare's vision is to improve the health of Aucklanders through quality general practice.