We are moving to Level 2!!!
Apollo Medical will move all its operations to Level 2 on Monday 18th May 2020.
There will be increased access to your GP for in-person consultations, but these appointments will not be able to begin being booked until this weekend.
I am sure you will appreciate that this requires a lot of changes to our appointment schedules.
The Ministry of Health and Royal NZ College of General Practice recommendation that the majority of consultation be through telehealth in Level 2. The reason for this is providing safety on coming to the practice – we must abide to safe distancing in the waiting room, and maximum numbers in the whole practice at any one time.
On Friday 15th May 2020 I will provide a detailed update the process of booking appointments – through reception and also on our port ManageMyHealth (MMH).
I urge you to join MMH to facilitate your booking process, and also you will have the ability to easily order prescriptions, look at your results and file notes. It is also a way to send emails safely to your doctor. It really is an excellent communication tool, between the practice, your doctor and you.
Our nurses will be offering all of their usual services, including childhood immunisations, wound dressings, blood pressure checks, annual diabetic and asthma reviews etc.
Apollo Medical still strongly recommends patients NOT arrive early for appointments as the process is ‘one patient in and one patient out'. This is to optimise social distancing and promote safe practice. Only one caregiver is permitted with a patient still through Level 2.
PLEASE NOTE THAT all patients coming into Apollo Medical Centre are carefully screened for any potential Covid-19 symptoms. This is vital as the country moves into Level 2. By asking these questions we can be fully prepared for your visit, wearing all necessary PPE. We appreciate your understanding during this time.
Reception will ask these screening questions for ALL telephone requests for ‘in-person' consultations.
The ManageMyHealth portal will also screen with these questions prior to booking an appointment online.
Apollo Medical continues to encourage all patients who fulfil criteria for testing to have a Covid-19 test at one of the designated testing centres first. These designated clinics are contracted to perform a medical assessment of the patient as well should this be required. Your GP will advise you whether this examination is required at the same time as being tested.
Dr Lynne Coleman MNZM
Welcome to Covid-19 Level 3!
Apollo Medical is providing health services permissible under the restrictions of Level 3.
Apollo Medical wants to maintain as SAFE an environment as possible for patients and staff alike, so any changes to our service delivery will be made with this in mind.
All doctors are offering telephone consultations through their normal hours of work. A personalised letter from your GP is now available on the website – www.apollomedical.co.nz – by looking at the profile of your GP and clicking on the link.
Our nurses are offering many of their usual services, including childhood immunisations, wound dressings, blood pressure checks, and other suitable nurse consultations.
Each day Apollo Medical now has two booked appointment ‘in person' clinics for doctors, morning and afternoon. This is offered through the courtyard clinic entry.
Bookings for these type of appointments are made AFTER a telephone consultation with the patient's own GP. The GP can often complete a consultation over the telephone, however, if there is a need for an ‘in-person' review this will be offered. Most GPs will have one clinic per week to enable them to consult with their patients, and those wider practice patients that have an ‘on the day' requirement. Please note that some Apollo GPs – due to health or personal reasons - are not able to participate in offering these booked appointment ‘in-person' clinics. This will be reviewed again in Level 2.
Apollo Medical strongly recommends patients NOT arrive early for appointments as the process is ‘one patient in and one patient out'. This is to optimise social distancing and promote safe practice. Only one caregiver is permitted with a patient.
PLEASE NOTE THAT all patients coming into Apollo Medical Centre are carefully screened for any potential Covid-19 symptoms. Apollo Medical encourages all patients who fulfil criteria for testing to have a Covid-19 test at one of the designated testing centres first. These designated clinics are contracted to perform a medical assessment of the patient as well should this be required. Your GP will advise you whether this examination is required at the same time as being tested.
Flu vaccination of our most vulnerable patients has been happening at pace for the past 4-5 weeks. From next week Apollo will begin offering all patients over the age of 3 years flu vaccination. Flu vaccination clinics operate every weekday, and the volume of appointments is proportional to the number of vaccines Apollo has on site. Please ring for an appointment via reception.
As NZ moves into the 4th week of lockdown, let us reflect on how medical service delivery is being managed.
The doctors are offering telephone consultations through their normal hours of work.
Each day we have a booked appointment clinic, in the afternoon from 1-4pm, for those patients who require an ‘in person'/‘face to face' consultation. This is through the courtyard clinic entry.
Bookings for these type of appointments are made AFTER a phone consultation with the patient's own GP.
All these patients are carefully screened for any potential Covid-19 symptoms. Patients who fulfil the criteria for testing will need to have a Covid-19 test at one of the designated testing centres first. These clinics are contracted to perform an assessment of the patient as well.
Apollo Medical strongly suggests that patients do NOT arrive early for appointments as the process is ‘one patient in and one patient out'. This is to optimise social distancing and promote safe practice. Only one caregiver is permitted with a patient.
Please note that some of the Apollo GPs – due to health or personal reasons are not able to participate in the roster of GPs offering these booked appointment afternoon clinics.
When NZ moves to Level 3, Apollo Medical will plan to offer more of these types of appointments.
Apollo Medical wants to maintain as SAFE an environment as possible for patients and staff alike, so any changes to service delivery will be made with this in mind.
Flu vaccination is still proceeding and our nurses have been exceedingly busy. A total of more than 1500 vaccines have been administered through this lockdown period!
This website will be updated again when NZ commits to a move to Level 3. This will ensure Apollo patients understand any changes to Apollo Medical's current service options.
Apollo Medical is striving to be Covid-19 free. Anyone with acute respiratory symptoms of cough, sore throat, coryza, or shortness of breath – with or without fever – now fits criteria for testing.
Apollo Medical will require patients with these symptoms to have a phone consultation with their doctor and the doctor will determine if you are eligible for a Covid-19 test and will complete an e-notification form prior to you going for testing. There are more testing centres now so the doctor can refer you to the closest one to you.
In this way we can reassure all the other patients that are attending for flu vaccinations, immunisations and in person consultations with doctors and nurses, that Apollo Medical is a SAFE place.
Apollo Medical wants to stress that if you have urgent medical needs afterhours or over the weekend – Shorecare Smales Farm are our preferred provider of urgent care.
IF YOU ARE EXPERIENCING OR OBSERVING IN A PERSON A MEDICAL EMERGENCY – CHEST PAIN, COLLAPSE OR MAJOR DIFFICULTY BREATHING – PLEASE DIAL 111 – AND SEND FOR AN AMBULANCE.
Other reasons to head straight to hospital include uncontrolled bleeding, uncontrolled and escalating pain, complicated fractures, or any acute problem that looks like it will be beyond the community urgent care facilities to cope with. If in doubt go to hospital.
NZ is in the fortunate position at present that it is not seeing a rapid rise in Covid-19 cases, and there are very few admissions to hospital care. The hospitals are ready and willing to help with your medical emergencies. So please do not hesitate to do the right thing!
As the end of the second week COVID-19 pandemic disruption draws to a close Apollo Medical thanks you for your patience and kindness to our team. It really does help us to help you.
Apollo Medical continues to offer telephone consultations in the first instance. Work is well underway to facilitate video consultations, and notification of access to this type of consultation will be communicated to patients directly.
As Apollo Medical develops and implements new services and ways of access – the website will be updated and/or communication will be made directly to patients via text with links.
FLU VACCINATION FOR ELIGIBLE PATIENTS
Apollo Medical nurses have been concentrating predominantly on delivering vaccinations.
Apollo Medical relies on weekly supply of vaccines to the clinic. There is a possibility that no further vaccines will come for next week so the availability of flu vaccine bookings may well be limited.
Updates on availability will be made through this website, or be relayed by reception when you ring for an appointment.
Apollo Medical has reopened the ManageMyHealth portal to those patients who have registered for this service.
This portal allows patients to book appointments with their registered GP online, request repeat prescriptions and to send emails to their registered GP.
If you want to register for the ManageMyHealth portal there are instructions on how to do so on this website. If you need assistance with this, please ring Apollo Medical 09 4773700 and ask the receptionist how to sign up.
BOOKED NURSE CLINICS
Nurses are available for bookings for regular medication injections such as Depot, Zoladex, and desensitisation injections amongst others.
Wound dressings are still being offered.
So please continue to ring and enquire about booking with one of the nurses.
AFTER HOURS CARE
Shorecare Smales Farm Takapuna remains Apollo Medical's preferred after-hours provider for all accidents and after-hour general medical consultations. There is no appointment system so there is no requirement to ring for an appointment. https://www.shorecare.co.nz/
Note well – Shorecare Northcross is a COVID-19 testing and assessment centre only.
What a week it has been!! Firstly I would like to take the opportunity to thank you all for your patience and understanding at this difficult and unprecedented time. Our team appreciate your support as we ‘battle on” at the frontline!
Secondly I would like to acknowledge and thank the Apollo team of doctors, nurses, medical administrators, receptionists, administration staff, and cleaners, for their outstanding work – calm and composed - in the middle of this Covid-19 pandemic. Everyone working to keep you safe and hopefully free of Covid-19!
As you know we have transitioned to TELEPHONE consultations and the doctors are predominantly working from home. Doctors can do almost all of their work – including ACC documentation – through telephone consultations. This week we provided almost 75% of the usual number of consultations. If during the telephone consultation it is apparent you require a physical examination the doctor will arrange an appointment at the medical centre. To confirm this appointment you will need to call Apollo reception.
We have had a HUGE demand for prescription requests. Well over 1000 patient requests for prescriptions have been completed this week, well above our usual volume. We are endeavouring to complete all these request in a timely manner, however, you need to allow extra time to have your prescription written and dispensed by the pharmacy.
PLEASE know that there is not a problem with supply of medications if we continue to request as we normally would. There is no need to stockpile, and in fact we have been informed by the Ministry of Health not to do repeat prescriptions unless they have fallen due. Pharmacies are only permitted to dispense one month of medicines at a time, again to preserve and sustain the supply chain. Your respectful understanding of this situation is appreciated.
Apollo medical has introduced a requirement for all services to be prepaid. When you book or request a service; a consultation, repeat prescription, or any other service, the receptionist will request payment of the standard fee for that service. If the service incurs additional fees, this will be added to your account. All services are now arranged and booked through the Apollo reception. At this point time we cannot provide online appointment, repeat prescription requests or email services through ManageMyHealth.
The website www.covid19.govt.co.nz continues to be your most up to date and factually reliable source of information on Covid-19 in NZ. Keep yourself well informed by checking this website regularly.
Finally I would like to acknowledge that this is a very testing time for you all, and trust you are all keeping safe at home. Your compliance with the NZ Government Covid-19 strategy is truly saving lives.