News - Update

31 August 2020

RED AND GREEN ZONE (Managing the risk of COVID-19)     Korean version / Chinese version

Apollo Medical is now split into two areas the Red Zone and the Green Zone. Patients who have respiratory symptoms such as sore throat, cough, runny nose, shortness of breath, loss of smell, and/or fever will be seen in the Red Zone. All other patients will be seen in the Green Zone. We have separated the medical centre into these two zones, so that we can provide everybody with safe care. When making an appointment online or through reception you will be screened for respiratory symptoms. Please answer these questions honestly so that we can see you in the right place.

In the Green Zone, doctors and nurses will be consulting from their own rooms, they will be dressed in scrubs, and if required, will be wearing masks. When you arrive for your appointment in the Green Zone, check in at main reception. Remember to wear your mask. The receptionist will ask you screening questions again. If you or your family have respiratory symptoms, you will asked to return to your car, and the doctor or nurse who you have the appointment with will telephone you.

Patients who have respiratory symptoms will be seen by their doctor or nurse for their scheduled appointment in the Red Zone. The Red Zone is in the area behind the main reception. The doctors and nurses will wear PPE when seeing patients in the Red Zone. Patients will also wear masks.

When booking appointments through ManageMyHealth, you will be asked a series of questions to screen for COVID symptoms. If you have any of these symptoms, you will be advised to call the medical centre to book your appointment (Ph. 09 477 3700). The receptionist will book your appointment in the Red Zone. You will then receive a text confirming the booking. This text will include a phone number for you to call when you arrive for your appointment.

When you arrive for your appointment in the Red Zone, please drive around the side of the building and park close to the orange door. Call the number in the text message to inform the Red Zone staff of your arrival, you will be advised when to come into the Red Zone for your appointment. Please wear your mask.

This system of Red and Green Zones is designed to keep our patients and our staffs safe from the virus. Please help us to help you, by telling us if you have respiratory symptoms. Remember we will see you and we will care for you.


Kind regards

Mary Baldwin
CEO

 

5 June 2020

Welcome level one - WE ARE BACK!!!! 

From Monday 8th June 2020 Apollo Medical is resuming ‘near normal' service.

All the doctors, nurses and wider team are back working from the centre. No-one will remain working from home from Monday.

ManageMyHealth (the practice portal) is fully open to online bookings with your registered General Practitioner.

Apollo has retained some of the new improved services learnt through lockdown as we move into Level 1.  These are:

  1. Keeping some appointments each day for ‘telehealth' – these consults are SHORTER (10 MINUTES) AND CHEAPER and are ideal for follow up appointments that do not require further physical examination, or for those quick consultations for single issues.  They are convenient for both patient and doctor – avoids traffic and parking issues!!!  A major plus!!
  2. Apollo is promoting contact tracing with their QR code on arrival and hand hygiene with automated hand sanitiser dispensers at all entrances to the centre. PLEASE KEEP UP THE GOOD WORK WITH HYGIENE – hands, cough etiquette etc.
  3. Apollo retains masks for symptomatic patients, and we insist that you wear these masks in if you have a cough, so please follow instructions of the team.
  4. Apollo will continue to ‘stream' patients with potentially infectious respiratory symptoms to an allocated area within the centre to be reviewed.  THE DOCTOR WHO YOU HAVE MADE AN APPOINTMENT WITH WILL COME TO THIS AREA TO CONSULT WITH YOU.  PLEASE be honest with the screening questions our receptionists will be asking you, so that we can keep everyone SAFE!
  5. Electronic laboratory orders, and electronic sending of prescriptions to your preferred pharmacy will continue.  This means less paper – and more importantly the patient does not need to come in to pick up forms/prescriptions – no traffic or parking hassles again!
  6. Pre-payment for services will continue.  This is good not only for Apollo but also for the patient.  Once the patient has received a service – repeat prescription or consultation – prepayment allows the patient to simple leave the centre without lining up at reception to settle any account.  There is no need to come to the centre to settle the account - if this is a repeat prescription service for instance.  PLEASE NOTE Apollo is working hard to have an online payment system to facilitate ‘non-credit/debit card' transactions, to simplify this process even further.  Watch this space!

Finally, Apollo joins all of NZ in being very proud of all Kiwis and how we all have helped our country get to this position of near elimination of the Coronavirus. 

Apollo would like to thank everyone for their patience and kindness to our team throughout this challenging time, and we look forward to resuming our ‘near-normal' services on Monday.

 

Kind regards

Dr Lynne Coleman MNZM

Medical Director

 

 

15 May 2020

WELCOME TO LEVEL 2 AND OUR 'NEW NORMAL'

Apollo Medical will move all its operations to Level 2 on Monday 18th May 2020.

All here at Apollo appreciate that this time has been unprecedented and for some of you it has meant enormous changes.  We hope you are feeling like we are on our way back to some level of normality.

Apollo Medical is pleased to announce that we are offering a new service at a reduced cost to those of you that do not receive any significantly subsidised medical care from the NZ government.

We are pleased to offer both Telehealth consultations – via telephone or video – as well as an increased volume of ‘In-person' consultations at the medical centre.

The standard Telehealth consultation time will be 10mins in length, and a double appointment can be booked if required.  This type of consultation is only suitable for those times when a physical examination is not required.  It is only suitable for single uncomplicated concerns.  From the experience we have had thus far, it is clear that many consultations can be completed very well using this modality.

I urge you to join the ManageMyHealth portal to facilitate your booking process.  By registering with MMH you will also have the ability to easily order prescriptions, look at your results and file notes.  It is also a way to send emails safely to your doctor.  It really is an excellent communication tool, between the practice, your doctor and you.

In-person consultations through the ‘lockdown' time have been reserved for more urgent types of concerns that absolutely required physical examination and they have been booked in by your GP.  These in-person consultations will continue with increased access and will now be able to be booked directly by the patient.  This can be done through reception, or preferably through our portal ManageMyHealth.  The standard length of these consultations is 15 minutes, and there will be a 5 minute Covid clean between patients.  The cost of the Covid-clean will be passed on as a separate fee.

The Ministry of Health and Royal NZ College of General Practice recommendation is still that the majority of consultations should be via Telehealth in Level 2.  The reason for this is safety.  Safety for the patients coming into the practice and safety for our team members.  Apollo must abide by the safe distancing rules in the waiting room and maximum numbers in the whole practice at any one time.

All in-person appointment requests will be screened by Covid-questions.  If Apollo cannot determine the safety of an ‘in-person' consultation – you will be offered a Telehealth consultation first.

By asking these questions we can be fully prepared for your visit, wearing all necessary PPE.  Please be patient with us all as we will be checking and rechecking with you with these questions.  This is all about safety and ensuring you are examined in the right place, with practitioners in the correct PPE.

We appreciate your kindness and understanding.

In addition to doctor consultations our nurses will be offering all of their usual services, including childhood immunisations, wound dressings, blood pressure checks, annual diabetic and asthma reviews etc.  Our nurses have and are still doing outstanding work with flu vaccinations and I cannot thank them enough.

Apollo Medical strongly recommends patients NOT arrive too early for appointments as the process is ‘one patient in and one patient out' for all consulting practitioners. 

Please arrive at the main entrance.  You will be greeted by a receptionist, given a mask to wear, and you will be asked the Covid-questions.  You will then be invited into the waiting room area. 

Your doctor or nurse will collect you from the waiting room and take you into their consulting rooms. 

Once the consultation has been completed you will be asked to follow the ‘arrows' from the consulting room along the corridor and out through the courtyard waiting room.  Alternatively you will be offered an alternative exit from the main waiting room area out into the central garden area.  This is to optimise social distancing and promote safe practice. 

Remember only one caregiver is permitted with a patient still through Level 2.

PLEASE NOTE All potential respiratory cases will enter through another COMPLETELY DIFFERENT entry and will be well separated from other patients throughout their visit to Apollo.

Apollo Medical continues to encourage all patients who fulfil criteria for testing to have a Covid-19 test at one of the designated testing centres first.  These designated clinics are contracted to perform a medical assessment of the patient as well should this be required.  By a Telehealth consultation your GP will be able to advise you whether this examination is required.

Apollo Medical looks forward to offering increased services to all enrolled patients in Level 2. Please be assured we are providing the highest level of safety to you and your family.

Kind regards

Dr Lynne Coleman MNZM

Medical Director

 

12 May 2020

We are moving to Level 2!!! 

Apollo Medical will move all its operations to Level 2 on Monday 18th May 2020.

There will be increased access to your GP for in-person consultations, but these appointments will not be able to begin being booked until this weekend.

I am sure you will appreciate that this requires a lot of changes to our appointment schedules.

The Ministry of Health and Royal NZ College of General Practice recommendation that the majority of consultation be through telehealth in Level 2.  The reason for this is providing safety on coming to the practice – we must abide to safe distancing in the waiting room, and maximum numbers in the whole practice at any one time.

On Friday 15th May 2020 I will provide a detailed update the process of booking appointments – through reception and also on our port ManageMyHealth (MMH).

I urge you to join MMH to facilitate your booking process, and also you will have the ability to easily order prescriptions, look at your results and file notes.  It is also a way to send emails safely to your doctor.  It really is an excellent communication tool, between the practice, your doctor and you.

Our nurses will be offering all of their usual services, including childhood immunisations, wound dressings, blood pressure checks, annual diabetic and asthma reviews etc.

Apollo Medical still strongly recommends patients NOT arrive early for appointments as the process is ‘one patient in and one patient out'.  This is to optimise social distancing and promote safe practice.  Only one caregiver is permitted with a patient still through Level 2.

PLEASE NOTE THAT all patients coming into Apollo Medical Centre are carefully screened for any potential Covid-19 symptoms. This is vital as the country moves into Level 2.  By asking these questions we can be fully prepared for your visit, wearing all necessary PPE.  We appreciate your understanding during this time.

Reception will ask these screening questions for ALL telephone requests for ‘in-person' consultations. 

The ManageMyHealth portal will also screen with these questions prior to booking an appointment online.

Apollo Medical continues to encourage all patients who fulfil criteria for testing to have a Covid-19 test at one of the designated testing centres first.  These designated clinics are contracted to perform a medical assessment of the patient as well should this be required.  Your GP will advise you whether this examination is required at the same time as being tested.

Kind regards

Dr Lynne Coleman MNZM

Medical Director

 

29 April 2020

Welcome to Covid-19 Level 3! 

Apollo Medical is providing health services permissible under the restrictions of Level 3. 

Apollo Medical wants to maintain as SAFE an environment as possible for patients and staff alike, so any changes to our service delivery will be made with this in mind.

All doctors are offering telephone consultations through their normal hours of work.  A personalised letter from your GP is now available on the website – www.apollomedical.co.nz – by looking at the profile of your GP and clicking on the link.

Our nurses are offering many of their usual services, including childhood immunisations, wound dressings, blood pressure checks, and other suitable nurse consultations.

Each day Apollo Medical now has two booked appointment ‘in person' clinics for doctors, morning and afternoon.  This is offered through the courtyard clinic entry.

Bookings for these type of appointments are made AFTER a telephone consultation with the patient's own GP.  The GP can often complete a consultation over the telephone, however, if there is a need for an ‘in-person' review this will be offered.  Most GPs will have one clinic per week to enable them to consult with their patients, and those wider practice patients that have an ‘on the day' requirement.  Please note that some Apollo GPs – due to health or personal reasons - are not able to participate in offering these booked appointment ‘in-person' clinics.  This will be reviewed again in Level 2.

Apollo Medical strongly recommends patients NOT arrive early for appointments as the process is ‘one patient in and one patient out'.  This is to optimise social distancing and promote safe practice.  Only one caregiver is permitted with a patient.

PLEASE NOTE THAT all patients coming into Apollo Medical Centre are carefully screened for any potential Covid-19 symptoms. Apollo Medical encourages all patients who fulfil criteria for testing to have a Covid-19 test at one of the designated testing centres first.  These designated clinics are contracted to perform a medical assessment of the patient as well should this be required.  Your GP will advise you whether this examination is required at the same time as being tested.

Flu vaccination of our most vulnerable patients has been happening at pace for the past 4-5 weeks.  From next week Apollo will begin offering all patients over the age of 3 years flu vaccination.  Flu vaccination clinics operate every weekday, and the volume of appointments is proportional to the number of vaccines Apollo has on site.  Please ring for an appointment via reception.

 

17 April 2020

As NZ moves into the 4th week of lockdown, let us reflect on how medical service delivery is being managed.

The doctors are offering telephone consultations through their normal hours of work. 

Each day we have a booked appointment clinic, in the afternoon from 1-4pm, for those patients who require an ‘in person'/‘face to face' consultation.  This is through the courtyard clinic entry.

Bookings for these type of appointments are made AFTER a phone consultation with the patient's own GP. 

All these patients are carefully screened for any potential Covid-19 symptoms. Patients who fulfil the criteria for testing will need to have a Covid-19 test at one of the designated testing centres first.  These clinics are contracted to perform an assessment of the patient as well.

Apollo Medical strongly suggests that patients do NOT arrive early for appointments as the process is ‘one patient in and one patient out'.  This is to optimise social distancing and promote safe practice.  Only one caregiver is permitted with a patient.

Please note that some of the Apollo GPs – due to health or personal reasons are not able to participate in the roster of GPs offering these booked appointment afternoon clinics.

When NZ moves to Level 3, Apollo Medical will plan to offer more of these types of appointments.

Apollo Medical wants to maintain as SAFE an environment as possible for patients and staff alike, so any changes to service delivery will be made with this in mind.

Flu vaccination is still proceeding and our nurses have been exceedingly busy.  A total of more than 1500 vaccines have been administered through this lockdown period!

This website will be updated again when NZ commits to a move to Level 3. This will ensure Apollo patients understand any changes to Apollo Medical's current service options.

 

 

8 April 2020

Apollo Medical is striving to be Covid-19 free.  Anyone with acute respiratory symptoms of cough, sore throat, coryza, or shortness of breath – with or without fever – now fits criteria for testing.

Apollo Medical will require patients with these symptoms to have a phone consultation with their doctor and the doctor will determine if you are eligible for a Covid-19 test and will complete an e-notification form prior to you going for testing.  There are more testing centres now so the doctor can refer you to the closest one to you.

In this way we can reassure all the other patients that are attending for flu vaccinations, immunisations and in person consultations with doctors and nurses, that Apollo Medical is a SAFE place. 

Apollo Medical wants to stress that if you have urgent medical needs afterhours or over the weekend – Shorecare Smales Farm are our preferred provider of urgent care.

IF YOU ARE EXPERIENCING OR OBSERVING IN A PERSON A MEDICAL EMERGENCY – CHEST PAIN, COLLAPSE OR MAJOR DIFFICULTY BREATHING – PLEASE DIAL 111 – AND SEND FOR AN AMBULANCE. 

Other reasons to head straight to hospital include uncontrolled bleeding, uncontrolled and escalating pain, complicated fractures, or any acute problem that looks like it will be beyond the community urgent care facilities to cope with.  If in doubt go to hospital.

NZ is in the fortunate position at present that it is not seeing a rapid rise in Covid-19 cases, and there are very few admissions to hospital care.  The hospitals are ready and willing to help with your medical emergencies. So please do not hesitate to do the right thing!

 

 

3 April 2020

As the end of the second week COVID-19 pandemic disruption draws to a close Apollo Medical thanks you for your patience and kindness to our team.  It really does help us to help you.

Apollo Medical continues to offer telephone consultations in the first instance.  Work is well underway to facilitate video consultations, and notification of access to this type of consultation will be communicated to patients directly.

As Apollo Medical develops and implements new services and ways of access – the website will be updated and/or communication will be made directly to patients via text with links.

 

FLU VACCINATION FOR ELIGIBLE PATIENTS

Apollo Medical nurses have been concentrating predominantly on delivering vaccinations. 

Apollo Medical relies on weekly supply of vaccines to the clinic.  There is a possibility that no further vaccines will come for next week so the availability of flu vaccine bookings may well be limited. 

Updates on availability will be made through this website, or be relayed by reception when you ring for an appointment. 

 

MANAGEMYHEALTH PORTAL

Apollo Medical has reopened the ManageMyHealth portal to those patients who have registered for this service. 

This portal allows patients to book appointments with their registered GP online, request repeat prescriptions and to send emails to their registered GP.

If you want to register for the ManageMyHealth portal there are instructions on how to do so on this website.  If you need assistance with this, please ring Apollo Medical 09 4773700 and ask the receptionist how to sign up.  

 

BOOKED NURSE CLINICS

Nurses are available for bookings for regular medication injections such as Depot, Zoladex, and desensitisation injections amongst others. 

Wound dressings are still being offered. 

So please continue to ring and enquire about booking with one of the nurses.

 

AFTER HOURS CARE

Shorecare Smales Farm Takapuna remains Apollo Medical's preferred after-hours provider for all accidents and after-hour general medical consultations.  There is no appointment system so there is no requirement to ring for an appointment.  https://www.shorecare.co.nz/

Note well – Shorecare Northcross is a COVID-19 testing and assessment centre only.

 

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MESSAGE FROM MEDICAL DIRECTOR Dr Lynne Coleman

What a week it has been!!  Firstly I would like to take the opportunity to thank you all for your patience and understanding at this difficult and unprecedented time.  Our team appreciate your support as we ‘battle on” at the frontline!

Secondly I would like to acknowledge and thank the Apollo team of doctors, nurses, medical administrators, receptionists, administration staff, and cleaners, for their outstanding work – calm and composed - in the middle of this Covid-19 pandemic.  Everyone working to keep you safe and hopefully free of Covid-19!

As you know we have transitioned to TELEPHONE consultations and the doctors are predominantly working from home.  Doctors can do almost all of their work – including ACC documentation – through telephone consultations. This week we provided almost 75% of the usual number of consultations.  If during the telephone consultation it is apparent you require a physical examination the doctor will arrange an appointment at the medical centre. To confirm this appointment you will need to call Apollo reception.

We have had a HUGE demand for prescription requests.  Well over 1000 patient requests for prescriptions have been completed this week, well above our usual volume.  We are endeavouring to complete all these request in a timely manner, however, you need to allow extra time to have your prescription written and dispensed by the pharmacy.

PLEASE know that there is not a problem with supply of medications if we continue to request as we normally would.  There is no need to stockpile, and in fact we have been informed by the Ministry of Health not to do repeat prescriptions unless they have fallen due.  Pharmacies are only permitted to dispense one month of medicines at a time, again to preserve and sustain the supply chain.  Your respectful understanding of this situation is appreciated.

Apollo medical has introduced a requirement for all services to be prepaid. When you book or request a service; a consultation, repeat prescription, or any other service, the receptionist will request payment of the standard fee for that service. If the service incurs additional fees, this will be added to your account. All services are now arranged and booked through the Apollo reception.  At this point time we cannot provide online appointment, repeat prescription requests or email services through ManageMyHealth.

The website www.covid19.govt.co.nz  continues to be your most up to date and factually reliable source of information on Covid-19 in NZ.  Keep yourself well informed by checking this website regularly.

Finally I would like to acknowledge that this is a very testing time for you all, and trust you are all keeping safe at home.  Your compliance with the NZ Government Covid-19 strategy is truly saving lives.

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