Te Tumu Waiora

- For you and your whanau

New Zealand Primary care organisations have been working with NGOs, DHBs, service users and international experts over the past five years to develop a new way to provide convenient, personalised care and support for people experiencing mental distress or addiction challenges.

The Te Tumu Waiora (to head towards wellness) model of care is the culmination of that work.

Based on international evidence and local co-design, the new model of care provides rapid, targeted brief intervention to people who are experiencing mental distress or who need behavioural advice and support.

This service is accessed through general practice and is based around new roles in the primary care workforce – the Health Improvement Practitioner (HIP) and the Health Coach. Based in the practice, these new members of the team provide advice and support to clients based on individualised goals, promoting self-management and connecting people to other services they may need. The HIP and Health Coach works closely with local community NGO support workers, ensuring that people can access the full range of help they need to manage distress, encourage and maintain behaviour change and increase their wellbeing.

The new model allows ‘warm handover'. It means that a GP or nurse in the general practice can offer someone who is experiencing distress or issues the option of seeing the HIP in the same location quickly – often immediately. A support plan is developed, with follow up as needed, tailored to individual circumstances.  For some people the initial session is enough to provide the emotional or behavioural support needed. 

The Health Coach works in partnership with people who need support for behavioural or lifestyle changes, promoting self-management and achievement of goals and helping them navigate and connect with other services.

The HIP and Health Coach also act as a specialist resource, enhancing the confidence and competence of GPs, nurses and other members of the team.

Please click the links below for more information. 

Te Tumu Waiora

Te Tumu Waiora - An overview

Health Coach

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