Virtual Consultations


We are pleased to offer virtual appointments (telephone or video) if you are a registered patient with Apollo Medical. This service is not available to visitors' patients. 

 A virtual appointment incurs the same fee as a face to face appointment at the clinic.


What are the benefits of a virtual consultation?

Increased convenience for you- Avoiding your need to travel to the doctor's clinic

A virtual consultation prevents community spread of the viral illness- for example the covid19 virus.


What could be appropriate to do as a virtual appointment?

When you don't require a physical examination

Some long term medication reviews

Long term mental health reviews

Palliative care reviews

Work and Income benefit reviews

Patients with physical access & mobility issues

ACC continuation off work certificates

At present the virtual consultations are offered for adults over 18 years of age.


How do I book a virtual appointment?

Please call Apollo Medical to book an appointment


What is not appropriate for a virtual consultation?

If you are experiencing chest pain, difficulty breathing, severe pain, allergic reaction, or bleeding, do not book online –dial 111 for an ambulance.

If you require a physical examination please book a face-to-face appointment at the clinic.

Babies and young children who are sick, as they need to be examined by the doctor.

ACC Claims



What is the cost of my virtual appointment?

The cost is the same as a in-clinic appointment with your GP.



How do I pay for the appointment?

The fee for your appointment will be invoiced to your account. Payment is expected within 5 working days.



What if I need to cancel my appointment?

Cancel your appointment by advising Apollo Medical Reception



How to get the most out of your Doctor's virtual appointment?

The standard appointment time with a doctor is 15 minutes. This is a short time for you to explain your problems and for the doctor to decide on a treatment plan. If you feel 15 minutes is not enough time to discuss all your concerns you may be best to book a double appointment with your doctor. (Appointments for 30 minutes will incur double the fee above)


How should I prepare for a virtual appointment?

You can help get the best from a virtual appointment by following these simple steps:

Be in the room you have chosen for the virtual consultation prior to the planned appointment time.

Have the phone/device ready for the doctor to call you.

Do not take other calls at this time

Make a note of what you want to discuss with the doctor. Complete this form, it will help you get the most from your consultation. 


What happens at the virtual appointment?

You will be asked some identifying questions such as your name, address, and date of birth to make sure the right patient and right health records are present.


The doctor will speak with you and ask you questions in the same way as they would at a face-to-face consultation.


Who will be present?

You, your GP.

As with a face-to-face appointment, a support person/whanau may accompany you if you wish.



How private is the virtual appointment?

The same privacy and confidentiality requirements that apply to face-to-face consultations apply to virtual consultations. It can only be seen and heard by the health care professionals involved.


What if I need to be examined?

Physical examination is very limited over the telephone, therefore if you require a physical examination, we suggest you book a face-to-face appointment at the clinic.

If the virtual consultation does not achieve everything that is needed, you will be given a choice about what to do next. This could include a follow up face-to-face visit, or a second virtual consultation. Normal consultation fees will apply.



Will the virtual consultation be recorded?

No. Our practice does not record the virtual consultations between doctor and patient, and we do not give patients permission to make their own recordings of a virtual consultation.



How can I provide feedback on my virtual appointment?

We value your feedback so we can continue to improve our service. Please feel free to contact us through our Contact Us page



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