31 August 2020
Apollo Medical is now split into two areas the Red Zone and the Green Zone. Patients who have respiratory symptoms such as sore throat, cough, runny nose, shortness of breath, loss of smell, and/or fever will be seen in the Red Zone. All other patients will be seen in the Green Zone. We have separated the medical centre into these two zones, so that we can provide everybody with safe care. When making an appointment online or through reception you will be screened for respiratory symptoms. Please answer these questions honestly so that we can see you in the right place.
In the Green Zone, doctors and nurses will be consulting from their own rooms, they will be dressed in scrubs, and if required, will be wearing masks. When you arrive for your appointment in the Green Zone, check in at main reception. Remember to wear your mask. The receptionist will ask you screening questions again. If you or your family have respiratory symptoms, you will asked to return to your car, and the doctor or nurse who you have the appointment with will telephone you.
Patients who have respiratory symptoms will be seen by their doctor or nurse for their scheduled appointment in the Red Zone. The Red Zone is in the area behind the main reception. The doctors and nurses will wear PPE when seeing patients in the Red Zone. Patients will also wear masks.
When booking appointments through ManageMyHealth, you will be asked a series of questions to screen for COVID symptoms. If you have any of these symptoms, you will be advised to call the medical centre to book your appointment (Ph. 09 477 3700). The receptionist will book your appointment in the Red Zone. You will then receive a text confirming the booking. This text will include a phone number for you to call when you arrive for your appointment.
When you arrive for your appointment in the Red Zone, please drive around the side of the building and park close to the orange door. Call the number in the text message to inform the Red Zone staff of your arrival, you will be advised when to come into the Red Zone for your appointment. Please wear your mask.
This system of Red and Green Zones is designed to keep our patients and our staffs safe from the virus. Please help us to help you, by telling us if you have respiratory symptoms. Remember we will see you and we will care for you.
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